How Would it Feel to Truly Understand your Performance?
This is for Restaurant, Pub and Hotel operators that understand fixing any pain, begins with a precise diagnosis.
But what’s the Problem?
The key question is Why not what? Fixing the why is exactly what we do!
WHY doesn’t our training stick? WHY is our customer journey not exceptional? WHY is our profitability so erratic? WHY don’t our returning customer metrics improve? WHY is staff turnover high? WHY don’t we turnaround complaints well? WHY do our managers hesitate to embrace change? WHY isn’t our marketing effective? WHY aren’t we maximising the potential of our reservation system? WHY is spend per head performance a challenge? WHY is menu impact so important? Why are ticket times high? WHY can’t we get better people? WHY aren’t our head office initiatives delivered effectively? WHY can’t it be a bit more like it used to be?
WHY are you not reaching out for external support?
Q. We don’t have a budget for consultancy – Our “HBS Diagnostic to Delivery” program will always pay for itself, with our money back guarantee having you covered.
Q. Outside support will be disruptive – This is the right question, “Why the hell is this guy here?” – Building trust with a team is our No1 priority. Once your team feel that this is actually an investment in their development, speculation transforms to serious engagement!
Q. Trust is a big thing for us – Clients trust us due to our proven success, transparent processes, and strict confidentiality. Let’s put you in contact with them.
Q. We don’t have time to do this – We get it! Running a hospitality business is a whirlwind of activity. With our expertise, we transform challenges into opportunities, so your team can focus on what truly matters. Let us handle the heavy lifting so you can enjoy the benefits of optimised processes.
Q. The Value Proposition is not clear. Ok, let’s start with our mission and take it from there..
Our Mission: Bring fresh eyes solutions to deliver results that matter, by fundamentally understanding that our teams are the single biggest catalyst for sustainable change.
This perfectly encapsulates the essence of our HBS Diagnostic to Delivery program.
Of course, the Objective is Profitability, and we all can analyse a P&L.
But greater success is fuelled by passionate and driven people.
We need our teams to know how they are doing, we want them to be empowered & we want them to LOVE what they do!
This people focus gets to the core of your challenges and allows us to methodically reconstruct them into a driven continuous improvement cycle
Key Benefits:
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The Business Makes More Money: Our fresh eyes approach focuses on turning operational inefficiency into a strategic opportunity for growth. By pulling the thread on multiple performance lines, we leverage analytics and insights to identify areas ripe for optimisation. Imagine reshaping your operational landscape to drive a 40% increase in profitability—it’s not just a target, it’s a tangible outcome we’ve achieved for our clients and one we are committed to helping you realise.
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With a HBS Diagnostic you truly understand your £ potential: Establishing a robust foundation of key performance metrics is not just a step, but a crucial pathway to success. This baseline allows us to track your operational progress and effectiveness, setting clear benchmarks for ongoing evaluation. By driving these metrics, we gain precise control over performance, enabling refined strategies that lead to sustained improvement and success. In a partnership, we work hand-in-hand with your team to ensure metrics are not only understood but utilised effectively as a development tool to bring transformative results.
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The Professional Growth Your Team Has Longed for Without Realising: Recognising that engaged employees are at the heart of excellence, we aim to bolster engagement levels by at least 20% through a carefully crafted combination of targeted coaching, development workshops, and interactive learning opportunities. By aligning your teams development directly with your overarching business objectives, we not only enhance team satisfaction but also drive productivity and loyalty, creating an empowered workforce that’s motivated by a shared vision of growth and excellence. This strategic alignment ensures that your team is not just working, but thriving, propelling your business towards achieving its goals.
Why Choose Our Diagnostic to Delivery Approach?
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Our Unique 7-Step Optimisation Framework covers every angle of your performance.
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A True Win/Win: We only engage in projects that demonstrate the potential. Clients often experience over 40% increases in profitability with our targeted methodology.
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HBS Action Tracking – Guaranteeing that financial potential is meticulously identified and transformed into SMART business improvement initiatives.
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So much more than Profitability: Our ongoing partnership program ensures your team is continuously developing, integrating success naturally into the core of your business operations.
What’s It Going to Cost?
What is the cost of maintaining the status quo? Budget impact, inflation, energy costs…..we know the profit erosion list goes on and on!
Let’s simplify this: Everyone we work with ends up with more money than their investment. We provide a Risk-Free Diagnostic, underwritten by our guarantee to pinpoint tangible financial underperformance. At HBS, our foremost value is Win / Win Partnerships Only.
Pricing for a Single Site Diagnostic to Delivery Program is determined by site turnover and agreeing specific steps within our Unique Optimisation Framework that will provide you with the greatest benefit.
Choose up to 7 steps from Our HBS Diagnostic Framework:
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Profit Optimisation – Discover how we pinpoint inefficiency to unlock £ potential
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Sales Maximisation – Understand how to drive revenue performance through data driven change processes.
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Recruit to Retain – Turnover high, absence rate poor, understand the true cost & fix.
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Operational Excellence – Lean how embedding a Phenomenal Guest Experience process could transform service into hospitality.
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People Development – Team engagement aligned to business solutions is very powerful, find out how.
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Labour Efficiency – Discover how our deep dive approach will highlight the big issues impacting your labour management.
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Marketing Performance. – Find out how we turnaround underperformance and embed quality, sustainable practices to allow your team to expertly self deliver.
Example – A site generating a weekly turnover of £25,000 is part of a multi-site group and needs to boost its profitability. Historical challenges in sales performance and team engagement have diminished the impact of training, leading to mixed results in performance improvement initiatives.
Added Value: Initially focusing on one site will also enable insights to be applied across the entire portfolio..
HBS agreed three strategically chosen diagnostic steps for comprehensive analysis:
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Profit Optimisation
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Sales Maximisation
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People Development.
Only £1950 per step. Underwritten by our money back guarantee. Meaning -We have to identify, and sign off with you, tangible £ opportunities, ensuring you are better off financially or your money back.
Payment Plans Available and discounts for multi-site & multi-step engagement.
A Glimpse of Success:
“We partnered with Hospitality Benchmark Solutions for a fresh eyes perspective and forward-thinking approach to align with our commitment to continuous improvement. Their strategic methods and expertise have facilitated transformation processes in numerous aspects of our operations. Their commitment to expertly guiding our teams through a series of management development programs enabled us to uncover and address multiple hidden challenges. This led to significant improvements in operational efficiency, guest experience, and team engagement. We wholeheartedly recommend their services.” –
Dan Purnell, Managing Director, Permanently Unique Group (Tattu, Fenix, Louis)
“Bringing a wealth of knowledge and experience to every challenge, working with Ewan from HBS has been outstanding from day one. His professional but engaging approach has helped us achieve some truly impressive results. I’m so grateful for his support and look forward to continuing our successful partnership.”
James Sharkey, Global Marketing Director, Sodexo
“HBS skillfully diagnosed and prioritised our challenges, then collaborated with our team to ensure successfully delivered outcomes. We genuinely couldn’t have accomplished such improvement without their expertise and are immensely grateful for what they have done for the business. Their support has enabled us to grow more efficiently, advancing at a much faster pace. Thank you so much!”
Emma Hargreaves, Multi-site Director & Founder, Frango Eduardo Group
“Working with Hospitality Benchmark Solutions was an absolute game-changer. Their strategic insights and guidance helped shape decisions that took our business performance to the next level. Such a pleasure to work with only wish we had found them sooner “
Martin Bridge, Owner, Laidback Lucas Ltd
“HBS has now provided strategic support to two clients, which has resulted in operational improvement and a direct positive contribution to the bottom line. A quick professional rapport was built with both clients.
Kevin Brown, Director, ELS Advisory Ltd
Ready to Transform Your Business?
Take the first step to finding out more with a no obligation exploratory meeting. Discover how our diagnostic approach leads to significant performance improvements and a stronger bottom line.
Contact Us Today: info@hospitality-benchmark.co.uk or ewan@hospitality-benchmark.co.uk and lets see if we could be a good fit for each other.
Visit Us at: Hospitality Benchmark Solutions
Following a distinguished career in senior roles with Living Ventures, Provenance Inns, and Sodexo, gaining extensive expertise in intricate business improvement strategies. January 2022 marked the launch of Hospitality Benchmark Solutions.
At HBS, we are deeply passionate about the hospitality industry. We don’t just aim to enhance performance; we are committed to driving transformative change. I would love you to partner with us on this exciting journey.
Ewan Thompson – Director & Founder
