INTRODUCING HOSPITALITY BENCHMARK SOLUTIONS

We help restaurants turn first-time guests into regulars.

Your most valuable guests have already visited. They’re just not coming back quick enough.
We fix the moments that matter- from the pre-visit journey to the final farewell and follow-up, increasing repeat visits and turning guest experience into measurable profit.

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OUR APPROACH

Guest Retention: The Ultimate Hospitality Metric

HBS was founded by Ewan Thompson, a hospitality operator who spent two decades running, opening and turning around some of the UK’s most recognised restaurant groups before building the system he wished he’d had access to throughout his career.

Most operators are so focused on the metrics in front of them that they miss the one sitting above all of them. The one that, when it moves, makes everything else easier. Those other metrics are symptoms. Guest retention is the cause. Fix the cause and the symptoms take care of themselves.

Move guest retention and you move everything. Revenue. Margins. Management development. Team engagement. Staff retention. And something harder to measure but impossible to ignore – the culture and soul of a business that knows what it is building towards. All of it connected to a single question most restaurants have never thought to ask.

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Profit Optimisation

Profit Optimisation

Discover how to maximise your financial performance whilst maintaining business integrity.

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Sales Maximisation

Sales Maximisation

Aspire to generate the highest possible sales without impacting on your margin.

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Recruit to Retain

Recruit to Retain

Learn how to attract top talent and keep them inspired – crucial for long term success.

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Operational Excellence

Operational Excellence

Tactics to push the boundaries of exceptional service and operate efficiently for maximum results.

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People Development

How to energise the lifeblood of your business and your greatest asset to enhance performance.

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Labour Efficiency

Proven strategies to streamline your processes, benefit from smart scheduling and take back control.

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Marketing Performance

Tips on how to differentiate, with marketing that’s easily managed, relevant and very effective.

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Get Started

Put our unique 7 Step Performance Optimisation Framework to the test, obligation-free.

Book Your Free Consultation

The 7 Most Common Mistakes Made In Hospitality - And How To Avoid Them

We regularly come across companies that are experiencing the same challenges. Challenges that are often easily avoidable with a bit of planning. Enjoy reading our free 7 Most Common Mistakes white paper and review the typical percentage of clients that we speak to that face these same frustrations.

Not Creating Regulars As A Driven Process

90%

Not Making Employee Retention & Absence A Top KPI

95%

Reservation System Letting You Down

90%

Misinterpreting Sales Performance

92%

Not Embedding Business Challenges With The Entire Team

96%

Not Instilling Effective Service Standards

93%

Nowhere Near Enough Value on Team Engagement

90%
00000

Hours of Experience

000

Positive Feedback

00000

Cups of Coffee Drunk

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OUR SOLUTION

A Multitude of Flexible Support Options

Whether you have a specific project you wish to get us involved in or if you need a regular hands-on support service and guidance through our 7 Step Performance Optimisation Framework, we are ready and armed to work with you to maximise your performance across every area of your business.

Our standard support service starts from just £100 per month.

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OUR RESULTS – GUARANTEED

How Does a 40% Increase In Your Profitability Sound?

By simply making small incremental changes using our 7 Step Performance Optimisation Framework, our clients typically see a 40% increase in their profitability. Often it’s so much more. What potential could be locked in your business?

What’s more, we are that confident that we can enhance your business, if we haven’t identified ways in which you can increase your profitability by more than double what you’ve paid us – we will cheerfully refund your money in full.

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PUT US TO THE TEST

Put Our Knowledge To The Test - Risk Free.

Benefit from an exploratory consultation packed full with profit optimisation ideas tailored specifically to your business – absolutely free and without obligation.

Using our 7 step Performance Optimisation Framework, we have the tools to ensure that no stone is left unturned in your operations and we can assist you in benefiting from all the hidden profits and operational efficiencies available to your business. Fast.

But don’t just take our word for it, book your free consultation today and put us through our paces.

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CONTACT US

Let's Work
Together.

Get in touch with us today. Apply for one of our powerful free offers or simply request a sit down and a coffee with us to find out more about how we can optimise the performance of your business.

We look forward to being of service.

Email: ewan@hospitality-benchmark.co.uk

Call: 07776206158

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